Change Management

Organizational Change Management

Organizational change management is proactively leading the people side of change to achieve business objectives. Answerport’s support and focus for successful change management includes the 4c’s of an organization.

· Capacity…A view into what is possible and the potential for success.

· Capabilities…An organizations execution and performance of its capacity that brings about outcomes.

· Competencies…The skills, talents and abilities that support the capabilities.

· Culture…The collective, values, principles, will, identity, standards, legacy, and the “way of” within an organization.

There is an emotional side of change, and effective change management supports people and teams in this important area. Studies have been conducted to determine why some transformation efforts are successful, while others fail. Many of the determining factors correlate directly with change management practices. The following is a brief list of critical success factors we use for change initiatives:

· Sense of urgency

· Strong guiding coalition

· Compelling vision or end state

· Effective communication of the vision

· Removal of roadblocks to success

· Creating short term wins

· Consolidating short terms wins to accelerate change

· Anchoring new practices, processes and technology in the culture